Our Return Policy

Our Return Policy

We are committed to ensuring that you have functional and quality products. However, if you do need to return a product to us, please follow the guidelines and instructions below:

Steps & Guidelines for a Return:

  1. Please contact us within 30 days of receipt of item to return your items. No refunds will be given after 30 days return period.
  2. Follow the detailed guidelines below depending on the type of return- damaged product, incorrect orders, cancellation.
  3. A Return Merchandise Authorization (RMA) number is required for all returns. 

Detailed Instruction

 For Damaged Products
  • If you are returning a product that was damaged in shipment, please email us with your order number as title and pictures to sales@sportspowertrampolineparts.com.  
  • Upon receipt of the pictures and completion of the form, we will deliver the return merchandise authorization (RMA)
For incorrectly made orders or cancellations
  • Please contact us immediately if you need to cancel an order.
  • If your item has already shipped and you wish to cancel the order, you, the customer, are responsible for the original shipping charges and return shipping.
  • A 20% restocking fee will be charged. This will help us cover repackaging and restocking.
  • When the product has been received we will assess its condition.
  • Once the team determines it to be in good condition, product credit will be issued with your return

 WE DO NOT ACCEPT USED MERCHANDISE RETURNS

WE DO NOT ACCEPT C.O.D. SHIPMENTS

WE DO NOT ACCEPT SHIPMENTS WITHOUT AN ATTACHED RMA 

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