We are committed to ensuring that you have functional and quality products. However, if you do need to return a product to us, please follow the guidelines and instructions below:
Steps & Guidelines for a Return:
- Please contact us within 30 days of receipt of item to return your items. No refunds will be given after 30 days return period.
- Follow the detailed guidelines below depending on the type of return- damaged product, incorrect orders, cancellation.
- A Return Merchandise Authorization (RMA) number is required for all returns.
Detailed Instruction
| For Damaged Products
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- If you are returning a product that was damaged in shipment, please email us with your order number as title and pictures to sales@sportspowertrampolineparts.com.
- Upon receipt of the pictures and completion of the form, we will deliver the return merchandise authorization (RMA)
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| For incorrectly made orders or cancellations |
- Please contact us immediately if you need to cancel an order.
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If your item has already shipped and you wish to cancel or return the order, you, the customer, are responsible for the original shipping charges and return shipping.
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Once received the product will be reviewed and the team determines if its in acceptable condition. We will deduct a 20% restocking fee which will help us cover repackaging and restocking. From there product credit will be issued with your return. This process is roughly 1-2 weeks depending on shipping speed.
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WE DO NOT ACCEPT USED MERCHANDISE RETURNS
WE DO NOT ACCEPT C.O.D. SHIPMENTS
WE DO NOT ACCEPT SHIPMENTS WITHOUT AN ATTACHED RMA
